Terms & Conditions

1. Our business and this website

Apex General Import PLC is based in Addis Ababa, Ethiopia. We sell vehicles and assist customers with sourcing and importing products. Website listings and forms provide information and invite inquiries. Submitting a form, receiving an automatic reply or viewing a listed price does not reserve goods, complete a purchase or create an obligation to supply them.

An order proceeds only after the scope, product or vehicle, price, payment arrangements and other relevant terms have been confirmed and accepted in writing. Any agreed role as seller, sourcing agent or service coordinator will be described in that agreement.

2. Prices, availability and quotation changes

Listed prices are indicative and may change at any time before a binding agreement is reached. Prices and estimates can change because of exchange rates, supplier charges, availability, shipping costs, insurance, taxes, customs duties, port charges, clearance fees or other costs. Unless a quotation expressly says otherwise, do not assume a website price includes every delivery, registration, tax or import-related charge.

Ask for a current written quotation showing the currency, what is included and excluded, its validity period and any conditions. A listing marked “Available”, “In Transit” or “Custom Order” is subject to confirmation. “Call for Price” means a quotation is required.

We may correct typographical, calculation or other listing errors. If a material error affects an inquiry or proposed order, we will clarify the corrected information before proceeding. Changes to an already accepted order are governed by its agreement and applicable law; this website notice does not give us an unrestricted right to change an agreed fixed price.

3. Vehicle and product information

We aim to keep information useful and accurate, but specifications, descriptions, model years, equipment, measurements, availability and supplier information may contain errors or become outdated. Some information is supplied by manufacturers or third parties. Estimates and representative model information must be confirmed for the particular goods being purchased.

Photographs may show a representative vehicle or product, a different market version, optional equipment or a colour that differs from the item offered. Confirm the actual vehicle’s identity, condition, mileage, battery details, charging connector, accessories and warranty before ordering. Laboratory EV range and charging figures are not guaranteed real-world results; weather, terrain, speed, battery condition and charging equipment affect performance.

Please report suspected inaccuracies so we can investigate and correct them. These notices do not excuse deliberate misrepresentation or remove any information duties imposed by law.

4. Custom orders, shipping and duties

Tell us your required product, quantity, intended use, budget and delivery needs accurately. Sourcing is subject to supplier availability, import eligibility and applicable approvals. The custom-order inquiry minimum is 100,000 ETB in product value; shipping, duties, taxes and service charges are assessed separately unless expressly included.

The written agreement should identify responsibilities for supplier selection, inspections, product compliance, permits, shipping, insurance, clearance, duties, storage and handover. Our guidance helps you understand the process; customs decisions, tax assessments and regulatory approvals remain with the relevant authorities. No website statement guarantees a particular duty rate, approval, delivery date or business profit.

Shipping and arrival dates are estimates unless expressly guaranteed in writing. Carrier schedules, inspections, customs procedures, port congestion, weather and other events can cause delays or additional costs. We will communicate material changes known to us and address them under the agreed terms. Extra charges must be supported and handled as provided in the agreement and applicable law.

5. Payments, cancellations, returns and warranties

Deposits, payment stages, approved payment methods, cancellation rights, refunds and return arrangements will be stated in the quotation or agreement. Do not send money based solely on a listing or an unverified message; confirm payment instructions directly with our team.

Custom-sourced goods may involve supplier commitments and incurred costs. Any cancellation charge or deduction must follow the agreed terms and applicable law. There is no blanket “no refunds” rule in these website terms. Warranty coverage varies by product, supplier, vehicle version and territory; only the warranty expressly confirmed for the transaction applies, alongside any mandatory legal rights.

6. Responsible use and third-party content

Provide accurate contact details and only submit content you have the right to share. Do not misuse our forms, upload harmful files, impersonate others, interfere with the website or attempt unauthorised access. Third-party links are provided for convenience and do not imply endorsement or control of those services. Company and third-party names, logos and images remain the property of their respective owners.

7. Responsibility and rights preserved

The website is provided for general information and may experience interruptions or errors. To the extent permitted by law, we are not responsible for indirect or consequential losses arising solely from reliance on unconfirmed website information or events outside our reasonable control. Our responsibilities for an actual transaction are determined by its agreement and applicable law.

Nothing in these terms excludes liability for fraud, deliberate misconduct, or any liability that cannot lawfully be excluded, or limits mandatory consumer rights. Where a term conflicts with a mandatory legal requirement, that requirement prevails. The remaining terms continue to apply where legally valid.

8. Privacy, complaints and applicable law

Our Privacy Policy explains how inquiry information is handled. For a concern about a listing, service or transaction, contact us first with the relevant details so we can try to resolve it. These website terms are governed by Ethiopian law, subject to any mandatory protections that apply. Any unresolved dispute may be taken to the competent authority or court; this does not remove your legal complaint or remedy options.

Apex General Import PLC
Yeka Sub City, 22 Area
Tigat Building, Suite T-032
Addis Ababa, Ethiopia
Email: [email protected]
Telephone: +251 912 927 081

We may update these website terms and show the revised date above. Updates do not retrospectively change an existing agreement without the required legal basis or agreement.